01. Q: What is this hair removal device and what are its main functions?
A: Hello! This is the PAKISS Sapphire Home Smart IPL Hair Removal Device. It features advanced sapphire contact cooling technology, where sapphire crystal offers exceptional light transmission and thermal conductivity. This allows the surface to remain cool during light emission, providing instant cooling and an “ice-point” soothing experience.
The IPL (Intense Pulsed Light) technology delivers light energy deep into the hair follicle, targeting melanin to heat and disable follicle activity. This process effectively inhibits hair regrowth, achieving painless hair removal, skin rejuvenation, and smooth results—letting you enjoy a professional beauty treatment from the comfort of your home.
02. Q: What technology does it use? Is it effective?
A: The Sapphire IPL Hair Removal Device combines sapphire cooling technology with light-based hair removal technology. The sapphire crystal ensures high transparency and efficient heat conduction, maintaining a low-temperature surface for an “ice-cooling” effect that reduces discomfort and protects your skin.
Meanwhile, IPL strong pulsed light penetrates the skin to target the melanin in hair follicles, effectively reducing hair growth. This technology has been clinically proven and widely adopted in both professional and home beauty fields.
The product is certified by ISO9001, ISO13485, FDA, CE, ROHS, and PSE, ensuring safety and effectiveness.
03. Q: Who can use it? What skin types is it suitable for?
A: The device is designed for users aged 18 and above, as hair growth cycles stabilize at this stage. It’s not recommended for minors, since their hair follicles are still developing.
Suitable skin tones:
The Sapphire IPL Hair Removal Device works best for fair to medium skin tones (Fitzpatrick I–IV types). Its 510–1200nm wavelength effectively targets melanin in hair follicles, but is not recommended for very dark or heavily tanned skin, which absorbs too much light energy.
Fitzpatrick Skin Type I–IV Overview:
Type I: Very fair skin, often with freckles; red or blonde hair; blue or green eyes. Easily burns, never tans.
Type II: Fair skin, light or brown hair, light eyes. Burns easily, tans minimally.
Type III: Medium or wheat-toned skin, brown or dark hair. Sometimes burns, tans gradually.
Type IV: Olive or light brown skin, dark brown or black hair. Rarely burns, tans easily.
Suitable hair colors:
Most effective on dark blonde, brown, and black hair. Less effective on very light blonde, red, gray, or white hair due to low melanin content.
04. Q: Is it complicated to use? How long does one session take?
A: Not at all! The Sapphire IPL Hair Removal Device is designed for easy, beginner-friendly operation. It features a clear digital display and multiple adjustable energy levels.
A full-body session typically takes 10–20 minutes, depending on the treatment area: small areas like the upper lip or underarms take just a few minutes, while larger areas like the legs may take longer.
Thanks to its sapphire cooling window and high-speed flash rate, every session is fast, safe, and comfortable.
05. Q: Do I need to use any products with it?
A: The Sapphire IPL Hair Removal Device can be used on its own, with no need for gels or conductive creams.
However, for optimal results, it’s recommended to shave the treatment area before use so that light can effectively reach the follicle. After each session, you can apply a gentle moisturizer or soothing lotion to keep your skin hydrated and calm any temporary redness.
Unlike salon devices, this product requires no conductive gel, making home treatments simpler and cleaner.
06. Q: How often do I need to charge it? Is it wireless or wired?
A: The Sapphire IPL Hair Removal Device uses a wired design, ensuring stable light energy output during use. Simply plug it in for continuous operation without worrying about battery life or charging interruptions.
07. Q: Is it waterproof? How should I clean it?
A: The device is not waterproof, so it should not be used in the shower, bath, or underwater. Avoid immersing the device in water.
To clean, gently wipe the treatment window and surface with a soft, dry, or slightly damp cloth after each use.
08. Q: Is it as effective as salon treatments?
A: The energy level of the Sapphire Home IPL Hair Removal Device is safe for home use, providing gradual and cumulative results rather than immediate effects like professional salon machines.
Its advantage lies in convenience, affordability, and consistency—helping you maintain smooth, hair-free skin and prolong results with regular use. Over time, it delivers excellent value and visible improvement.
09. Q: What are the advantages of your factory?
A: As a professional manufacturer with over 20 years of experience, PAKISS owns its independent R&D laboratory, ISO-certified quality system, fully automated production lines, and strong OEM/ODM capabilities.
This ensures innovative core technology, superior quality, and reliable performance. Choosing a factory-direct brand guarantees the best value and quality assurance.
10. Q: Is there a warranty? How long does it last?
A: Yes! We offer a one-year free replacement warranty. If any non-human quality issue occurs under normal use, we provide free repair or replacement. Please keep your purchase proof.
For detailed warranty terms, refer to the product manual or contact our customer service.
11. Q: Does it really work for hair removal? What results can I expect?
A: The Sapphire IPL Hair Removal Device uses IPL strong pulsed light combined with sapphire cooling technology to precisely reach the hair follicle root, inhibit regrowth, and reduce heat discomfort.
Consistent use (recommended 2–3 times per week for 8–12 weeks) significantly reduces hair density, delays regrowth, and improves skin smoothness.
Based on user feedback and clinical results, over 90% of users report visibly reduced hair growth and smoother skin after 8 weeks. Results may vary by individual but consistent use is key.
12. Q: Is it safe for sensitive skin?
A: Yes. The device was designed with sensitive skin in mind, offering gentle, controlled energy output and certified by FDA, FCC, and ROHS for safety.
For best results and safety, please follow these steps:
Start with the lowest energy level and perform a patch test on your inner arm before treating larger areas.
Follow the proper usage guidelines: ensure full skin contact and avoid multiple flashes on the same spot.
Post-care: apply a soothing product (e.g., aloe vera gel) immediately after use and protect your skin from UV exposure afterward.
13. Q: How long do the results last? Will the hair grow back if I stop using it?
A: The Sapphire IPL Hair Removal Device uses Intense Pulsed Light (IPL) technology combined with sapphire ice-cooling, effectively targeting hair follicles safely and efficiently.
After 4–8 weeks of consistent use, most users notice visible and long-lasting hair reduction, with smoother, finer skin. Once the initial results are achieved, performing maintenance sessions every 1–2 months is sufficient to maintain a long-term hair-free effect.
14. Q: Can pregnant or breastfeeding women use it?
A: For safety reasons, pregnant and breastfeeding women are not advised to use the Sapphire IPL Hair Removal Device or any other laser/IPL hair removal devices. The main reasons are:
Hormonal changes during pregnancy and lactation can make the skin more sensitive, increasing the risk of burns or pigmentation.
There is insufficient clinical data to confirm the absolute safety of IPL hair removal for pregnant women and infants.
Therefore, it is recommended to wait until after pregnancy and breastfeeding before starting or resuming IPL treatments.
If you wish to manage body hair during this period, gentle shaving or trimming is a safer alternative.
15. Q: How should I use it for the first time?
A: Welcome to your first experience with the Sapphire Home IPL Hair Removal Device! Here’s a step-by-step guide for beginners:
(1) Week 0: Shave the Surface Hair
Before using the IPL device, shave the area you plan to treat. This allows light energy to reach the follicles directly, enhancing the effectiveness of hair removal.
(2) Week 2: Connect the Power Plug and Cable
Plug in the device properly before starting your treatment to ensure stable operation.
(3) Week 4: Wear Goggles to Protect Your Eyes
During IPL treatment, wear protective goggles to prevent light flashes from irritating your eyes.
(4) Week 6: Adjust the Suitable Energy Level
Set the energy level according to your skin type and comfort. Beginners should start with a low setting and gradually increase it for better results.
(5) Week 8: Place the Device Vertically and Press the Flash Button
Hold the device vertically against your skin and press the flash button to emit light pulses. Ensure full contact between the treatment window and your skin for optimal results.
(6) Later: Apply Skincare Products After Hair Removal
After treatment, your skin may appear slightly red or sensitive. Apply soothing or moisturizing skincare products to calm the skin and reduce any discomfort.
16. Q: How long should I use it for each area?
A: The duration depends on the treatment area size:
Face (upper lip, chin): about 1–3 minutes
Underarms: about 3–5 minutes
Arms and lower legs: about 8–15 minutes
Thighs or back: about 15–20 minutes (recommended to treat in sections)
Thanks to the large flash window and high-speed pulse rate, this device saves time compared to traditional laser hair removal.
17. Q: Should I use it every day?
A: Daily use is not necessary. The Sapphire IPL Hair Removal Device is recommended 2–3 times per week for 4–8 weeks to achieve visible results. Once hair regrowth slows significantly, you can switch to monthly maintenance sessions.
Using it too frequently will not speed up results and may burden the skin.
18. Q: Do I need to apply skincare products before or after using it?
A: Before using the device, keep your skin clean and dry, and avoid applying any skincare or makeup products, as they may interfere with light transmission.
After treatment, you can apply aloe vera gel, soothing lotion, or moisturizer to help cool and hydrate your skin. Avoid using products that contain alcohol, acids, or whitening ingredients immediately afterward to prevent irritation.
19. Q: How should I choose the right energy level?
A:
First-time users: Start with the lowest level to test skin tolerance and avoid irritation.
Sensitive areas (upper lip, underarms, bikini line): Use low levels for comfort and safety.
Arms and lower legs: These areas can tolerate medium levels for faster results.
Thighs, back, and dense hair areas: Gradually switch to higher levels to improve efficiency.
Skin tone and hair color: Lighter skin with darker hair can handle higher intensity, while darker skin should use lower settings to prevent overheating or pigmentation.
As hair density decreases with continued use, you can gradually increase the energy level for enhanced effectiveness and comfort.
20. Q: Can it be used while charging?
A: The device is powered by a wired connection and must remain plugged in during use to ensure stable energy output. It cannot operate wirelessly.
21. Q: Is it safe? Will it burn or damage the skin?
A: Safety is our top priority! The PAKISS Sapphire IPL Hair Removal Device uses home-use IPL (Intense Pulsed Light) technology, which is clinically proven to be safe and gentle. The light energy targets melanin in the hair follicle rather than the skin’s surface, effectively inhibiting regrowth.
The sapphire cooling system cools the skin to 4–5°C, greatly reducing heat and discomfort while preventing burns or irritation. Compared to traditional laser hair removal, it provides a more comfortable, nearly painless experience.
As long as you follow the user guide, select suitable energy levels, and avoid using on wounds, inflammation, or tanned skin, it will not cause burns or damage.
The device is certified by FDA, CE, and ROHS, ensuring international safety and quality standards.
22. Q: Why does my skin turn red or feel warm after use?
A: Mild redness or warmth after using the Sapphire IPL device is a normal temporary reaction. This occurs because the light energy penetrates the dermis, and melanin in the hair follicle absorbs the heat, weakening the follicle and slowing regrowth.
The redness typically fades within 15–30 minutes. This indicates the device is working effectively.
However, if redness becomes intense, lasts longer than expected, or causes pain, it may result from incorrect operation (e.g., too high energy or repeated flashes on the same spot). In that case, stop using it immediately, apply a cold compress, and consult customer service or a dermatologist.
23. Q: Who should not use the Sapphire Ice IPL Hair Removal Device?
Although the Sapphire IPL Hair Removal Device is safe for most users, it’s not suitable for everyone. Avoid using it in the following cases:
Pregnant or breastfeeding women – Hormonal changes increase skin sensitivity.
People with very dark or tanned skin – High melanin levels may absorb excess light, risking burns or pigmentation.
Individuals with skin conditions – Avoid using on eczema, acne, psoriasis, open wounds, scars, or irritated skin.
Recent sun exposure or tanning – Wait at least 1–2 weeks before use to prevent irritation.
Light blonde, gray, white, or red hair – IPL targets melanin, so effectiveness may be limited.
Users with pacemakers or implanted medical devices – To prevent electromagnetic interference.
Always read the manual carefully, and consult a dermatologist if you are uncertain about your skin condition before starting IPL treatments.
24. Q: What should I do if the product is defective or damaged upon arrival?
A: We’re very sorry for the inconvenience!
If you encounter quality issues, please contact our customer service team immediately with your order details, photos, or videos of the problem. Once verified, we will arrange a replacement or return and cover the shipping cost.
Our customer service team will assist you throughout the process.
25. Q: How can I get my device repaired during the warranty period?
A: During the 1-year warranty period, if the product fails due to non-human damage, please:
Contact our official customer service (by phone or online).
Provide proof of purchase and a description or video of the issue.
You’ll be instructed to ship the product to our authorized service center (outbound shipping at your expense; return shipping covered by us).
Once inspected and confirmed by our engineers, we will repair or replace it free of charge.